FREQUENTLY ASKED QUESTIONS
We prioritize quality and durability, using only premium materials such as 14k and 18k gold, sterling silver, and ethically sourced gemstones. Each piece is crafted to last, ensuring timeless beauty that can be cherished for years.
Yes! We believe in helping you create jewelry that reflects your unique style. Our design team works closely with you to bring your vision to life, from custom rings to one-of-a-kind necklaces. Simply reach out to our customer service to start the design process.
To maintain your jewelry’s shine, avoid exposing it to harsh chemicals, perfumes, or lotions. Gently clean pieces with a soft cloth, and store them in a dry, padded jewelry box when not in use. This will help keep your jewelry looking beautiful over time.
We want you to love your Designer Lab purchase. If you’re not completely satisfied, we accept returns and exchanges within 30 days of delivery, provided the item is in its original condition. Custom pieces are non-returnable, but we’ll work with you to ensure your satisfaction.
Yes, all our jewelry comes with a one-year warranty covering any craftsmanship defects. We stand by the quality of our pieces and are happy to assist with repairs or adjustments should you experience any issues.